Account has been locked. I had two applications in my account. Licenses of both applications have been removed. Can I get my money back. If refund, what is the procedure?
Sorry to hear you’re having troubles with your account. At first you will need to unlock your account.
Please Get in touch with Envato Market Support ASAP via this link
In the ‘Tell us more’ dropdown select:
‘My account is locked’
Also you should check this help articles:
Unfortunately like all companies we have a number of internal policies in place which, for business reasons we do not divulge. After reviewing your application for service, we are unfortunately unable to re-enable your account.