Ive had a clip soft-rejected by Video Hive and I haven’t the vaguest idea what the “feedback” refers to.
It reads: “The file appears as if it were multi-clip, but it is not. Please remove the multi-clip indicator from your video and re-upload it. We will be happy to review it.”
My process for exporting from Premiere Pro hasn’t changed - same custom preset for all VideoHive submissions. Does anyone know what this might mean?
Hi, please share the video clips link here, so we could see what’s the problem
There’s nothing to see. It’s a single 12 sec Timelapse video file. Checked it via “Inspector” and its perfectly normal - identical to all my other videos.
Judging by the lack of responses it seems Im the only one this has happened to.
Just a wild guess: do you upload as a zip or the direct video?
Good question. Generally I upload as a regular file. If that doesn’t “take” I resubmit as a Zip.
I had a response from someone on the support team. Apparently it’s a “review error”. Odd that its happened twice to me though.
Just an update FYI.
This is apparently a known “glitch” at their end.
I simply resubmitted and it was approved within minutes!