OH, I get it, silly me for not realizing that a bunch of code is not “physical?” Then what is it? Metaphysical? Ethereal? Extraterrestrial? Load of (virtual) crap?
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Then they should say that up front – that since their product is “digital” normal rules of customer service do not apply, I’m sure Microsoft, Facebook and Twitter would love to be able to implement such a policy.
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They must also state in large “digital font” on their main site that Envato takes absolutely no responsibility for the quality of the products they shill: all they do is provide links to freelance developers. Just like a classified add in a newspaper (print or “digital”).