I bought a theme but didn’t like it and never downloaded it or used return my money please
If you have not ever downloaded the item then you can check here for the process to request a refund.
Envato support then make a decision
Hey there. You can request a refund as Charlie said but the Author will be the one deciding if the approval will take place or not. Generally authors approve refunds as long as the item was not downloaded. I suggest in the future you check out the demo better and look over the screenshots, get in touch with the author via item comments and ask all questions you may be interested in prior to purchasing the item. There are authors that decline refunds for these reasons.