The item is broken, malfunctioning or not as described. Seller wont accept a refund.
The theme is broken, contacted support and they cannot fix it.
Author blaming hosting.
I’m an Envato member Level 3; Collector + 50 items bought since October 2011.
Have bought over 50 WP themes @ Envato from multiple developers and have never had issues with my hosting and compatibility with WP themes.
Its not the hosting its the theme.
I’m using the same Premium Australian hosting since 2011.
Dedicated cPanel/WHM not shared.
(this developer didn’t even request cpanel credentials to investigate the issue)
Contacted Envato support by submitting a ticket but still author wont accept a refund.
How long does the Help Team take to investigate the claim?