I placed an order through my work email address, not my personal. I checked out as a guest and it prompted me to confirm an email I have yet to receive! What gives? I’ve tried resending the email about 30 times. I opened a ticket but I’m unsure I can even receive a response. 
Can someone help me?
Did you send a support ticket tarynbz?
https://help.market.envato.com/hc/en-us
try this, it might take a while but you will get help.
Thanks RobertSlump, I did. They say the emails were received and my IT department says they never came through the firewall. I’m stuck. 
Did you receive an e-mail back from Envato? It should have a subject line with something like “Request received”. Have you checked your spam folder?
Unfortunately, no. All I received was a PayPal receipt confirming the purchase. I had a landing page after the purchase that said to confirm the email sent with an option to resend. I resent it about 10 times but nothing showed up in my inbox or spam folder. Thanks for your response. Hopefully someone can help me out on the Customer Service end. 
Yes, i have exactly the same issue occurred on May 16th 2019. I’m still waiting for a response from Customer Service. I feel your pain.
Hello @tarynbz. I follow Envato Help on Twitter, and they seem to be pretty responsive if you get in touch with them there. Their Twitter handle is @envato_help. Good luck!
Yeah, try to reach them there instead.
Maybe with the direct email?
help@market.envato.com
good luck!
Yeah, have you tried reaching them via direct e-mail, dgpollard?
Support Recently, a very good and fast, contact them they will help you.