I was transferred to PayPal. I paid. When I was transferred back to Envato, there is a payment error message, but the payment successfully processed at PayPal.
PayPal sent me a receipt and the funds have left my bank account, but I don’t have the product I paid for. This is disturbing and unpleasant.
I feel very dissapointed about you Envato and your support. I’m cooperating with many companies and everywhere I get response within 1 day. I paid you almost 100$ and for me is huge sum and I got nothing from you. Zero response. If we are talking about money, it should be the most important case for you. For me its almost stealing in broad daylight.
I have my company, my clients and deadlines too you know. Because yours fault I have to explain them why I can’t done my working. You call yourself a serious company? If you are a serious company I should get response within max 1 day!
My ticket id is #652196. I want to download links and licenses to three plugins which I paid for:
and fix my account, cause I get message error (login: deefor)
“Sorry, it looks like you’re currently locked out of your account. Please contact Help Team for more details.”
OR just give my money back!