I paid you 100$ and get nothing! and no official response!

tips-and-tricks

#1

Hello

I was transferred to PayPal. I paid. When I was transferred back to Envato, there is a payment error message, but the payment successfully processed at PayPal.

PayPal sent me a receipt and the funds have left my bank account, but I don’t have the product I paid for. This is disturbing and unpleasant.

I feel very dissapointed about you Envato and your support. I’m cooperating with many companies and everywhere I get response within 1 day. I paid you almost 100$ and for me is huge sum and I got nothing from you. Zero response. If we are talking about money, it should be the most important case for you. For me its almost stealing in broad daylight.
I have my company, my clients and deadlines too you know. Because yours fault I have to explain them why I can’t done my working. You call yourself a serious company? If you are a serious company I should get response within max 1 day!
My ticket id is #652196. I want to download links and licenses to three plugins which I paid for:

  • sumo-coupons-woocommerce-coupon-system
  • ninja-kick-subscription-wordpress-plugin
  • woocommerce-social-login-wordpress-plugin

and fix my account, cause I get message error (login: deefor)

“Sorry, it looks like you’re currently locked out of your account. Please contact Help Team for more details.”

OR just give my money back!


#2

Support usually take these cases as a priority. When did you submit the ticket?


#3

Thanks for replay. I’ve lost hope to contact with you

ticket was submit Yesterday 20.11 2016 20:03

Mayby I’m a little impatient, but I dont like this kind of problems


#4

Hold on tight, nobody want to steal your money :slight_smile: we are trusted by millions of members. Weekend is behind us, support will contact you asap.


#5

So it has not been 24 hours just yet and support are in Oz. I’m sure they’ll sort it for you ASAP.


#6

Once more - thanks for reply, but I will calm down and believe in your support when I get answer from them and see results.


#7

I feel your frustration. You opened ticket when weekend. This can be happened if paypal didn’t send response to envato, some cases paypal api not responding. I think Envato will be solved your problem asap.


#8

The worst thing is that I don’t know where that money gone. Who got that money? Paypal or Envato?
I have a feeling that money vanished and nobody cares…


#9

I think you need to wait a little :wink:


#10

Your Money is safe. Please wait a little.


#11

Everything is now ok. Thanks everybody. Three days have passed since my notification. Not bad:) We can rely on you, good job.

My advise for other:
don’t open the payment dispute in Paypal, cause you get your account blocked and the procedure will take longer. Why? Cause you must close the dispute + 1 day longer.

Topic may be closed. Peace


#12