Are your support services of ThemeCanon still active?

Envato Customers Looking For
1

I I bought their theme. When I installed it, I had a problem, but I did not receive any support from themecanon

2

Hi,

if you want you can contact with ThemeCanon right here


you can ask your any kind of question with that author

Thanks!

3

Thanks you, but I have asked for support twice here: https://themecanon.ticksy.com/?envato_item_id=16540381
but still no response.

4

which item you purchase ?
see that item support time if they didn’t reply in that time inside then you can dispute against them.
view envato support at here https://help.market.envato.com/hc/en-us/requests/new?ticket_form_id=170903

5

I bought Theme Booker.
Thanks you so much.

6

here is your item support schedule

your purchase item support time is one day http://prntscr.com/mb4jxu

ThemeCanon supports this item

This author’s response time can be up to 1 business day .

Keep patience hope they will reply to you soon

7

Thanks you, I hope so.

8

Hello,
I have replied on your ticket. Please provide us logins in private ticket so we can check it further?
Thanks.

9

Thanks team,
I sent you in the ticket. Look forward to your early support