Hi, Anyone in the forum could confirm if the customer still can download the item and a new update when we accept the refund? Because we always wait until Envato accepting the refund to update our item. Have a nice day

These discussions stemmed from a thread that was 2 years ( Refunded Files able to download even after refund approved. ) old which I locked yesterday. This was a bug when the refund system was introduced, but has LONG since been resolved. To put things simply NO. The moment you click the “Accept R…

Any one could confirm this (Customer still download the item when we refund him)

Envato Authors Code Authors

hammad125 May 2, 2020, 1:50pm 11

what is the supplier is not responding to the support tickets?
I want to refund my purchases from SmarterVision as his products are useless without support.

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Any one could confirm this (Customer still download the item when we refund him)

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