I recently purchased a template from Themeforest but due to some reasons i asked for a refund and the author did approved my refund. after getting the approved email i checked my downloads page if the item got removed. but i din’t but the refund was approved.
So to make sure this is not a bug. me and my friend tested it. i bought his item and asked for a refund and he did approved it. but even after the authors refund approval the item was in the downloads list and was successfully able to download the item.
And again i checked my downloads page where i still can see the item and was successfully able to download it.
i am not sure how this can happen. once the author approved the refund request. once its approved then the item download should be blocked and once the refund is approved by the envato staff they should remove it / atleast block download.
So i open a support ticket but they closed it without any proper reply. then i made a public tweet still now no reply
Envato TIcket ID : #1195378
Note : I am still able to download the item.