It seems you caught us at a bad time!
When you create an account whilst checking out, you’re supposed to receive a confirmation email. Once your email address has been confirmed, your purchase completes and your purchase is downloadable from within your account.
On this occasion, your purchase occurred whilst we were experiencing an unexpected email delivery issue (this has been fixed within the last few minutes).
I’ve gone ahead and confirmed your account + completed your purchase, so you should now be able to log in and download when you’re ready.
The help feedback form is not working. Every time u try to submit it asks you to check the FAQ first.
Hmm, that’s odd. We aren’t aware of any issues with the ticket creation process. Could you let me know the URL of the page you’re experiencing this on?
Thanks, we’re really sorry about the inconvenience.