After payment, I see a message indicating I am locked out of my account.

[FWDesign]

Just had a client who bought a plugin and he sent me an email ‘After payment, I see a message indicating I am locked out of my account.’

Is there something wrong with the payments on codecanyon, what should I tell him because it’s asking what to do next?

Thank you.

[mgscoder]

Hello!

Sorry to hear your client having troubles with their account. Please tell them to open Help ticket or refer them to see this detailed thread on what may be happening.

Thanks!