As many others have had happen, my account is locked with no end in sight. Envato takes my money for purchases but wont let me download them. No number to call, just a web form that nobody responds to. I’ll reverse the charges tonight if you guys cant give me access to it. I have sent several messages to no avail. I have had enough. Fix my account.
Sorry to hear you’re having troubles with your account. Please Get in touch with Envato Market Support ASAP via this link
In the ‘Tell us more’ dropdown select:
‘My account is locked’
If you were locked out immediately after making a purchase, then it was automatically refunded. It can just take some time to processing back to your payment method. If you don’t see the refund amount within a week or so, contact your payment provider or follow up with your Envato support ticket. in the forum we are not able to help you on this.