I bought a pack with Envato but I can’t use it because my account is locked. I opened a support request on this subject, but even after hours, I did not receive a single support. I want to return the package I paid for because I can’t use it, but I still see an access block because it says your account is locked. I saw that hundreds of people are victims of the same issue and I think I can’t find a solution, can you help me please.
The support is usually busy and you should get a respond within 1-2 working days.
They will investigate the situation and provide a solution, you just need to be patient for a while more.