4K and HD same video (approved and rejected).

Hello, today I had a hard rejection, HD video, but the 4K version has been approved without problem.
Do you know that could it happen?

Thank you!

This is the version 4k:


The HD version has been rejected, it is the same.

Please open a ticket with Envato Support and we will look into it for you.

OK thank you very much.

As I can access Envato Support?
is a mail?
Sorry, but the first time I need to contact…

https://help.market.envato.com/hc/en-us/categories/200216014 on the bottom of this page you can find a submit ticket link.

Thank you!

4k is better resolution and you can always export it to 1080. It’s not necessary to upload both files.

Not sure how many people will want to buy a $25 file in they only need HD, and all the HD files are $8. Uploading a 1080p version as well makes sense to me. Unless the content is that unique that people will be happy to pay the extra.