Zone Theme Not Working

Hello I purchased this theme ZONE.
It’s not working for me and I am having endless issues.
Have tried with many servers and many developers too.
Have written to Author. 2 Weeks abosolutely no reply.
I have asked for a refund an not to Hum.
There is no contact details or dispute email to assist or solve any issue.
I have been a member for 10 years and am not at all Happy with this now.
Can someone help me on this.

Instead of getting fixed of the theme, if you’re looking for a solution to get the refund, you can contact Envato support.

Thanks, I need only a refund. Had enough with it already.