Your ticket id is 468564


#1

Please reply to the tickets! i have submited a refund for a really bad product that you sell , and no reply yet!

whats the matter with this website , dont you want to work?

and the topic i need to choose from one…yes im looking for help!!!


#2

Which theme author are you talking about?


#3

Please wait for sometime. Support people will answer you shortly.


#4

Hello,

[Please do not call out others on the forums. Thanks!]

No support, no reply…nothing… meanwhile envato market help, refund me with credit to my market account, less damage. Which frankly i do appreciated. Somebody should take care of this kind of issues, it´s not a malfunction that´s true, but honestly for me this is complete rubbish, I could do this myself, a mere and pure black background with no science behind! And look at the preview, full of beautiful glowing effects!

Sorry but I will have to put a comment on the authors review page, to avoid mislead another consumer, this is pure misleading publicity.

Thank you for the support


#5

Hi, it’s weekend in Australia, please be patient.

P.S.
Did you try to contact author about issue? Did you read tutorial, download all assets?