Wrong payment.

Hello. I apologize for the inconvenience, but literally 5 minutes ago my card was charged for the subscription. I didn’t want to do it this month. Can I please cancel my subscription and get a refund? Once again I apologize for the inconvenience I have caused.

Do NOT download anything and contact Elements support:


Thank you very much, kind man. If I haven’t used any of the subscription services after my card has been charged, then should I get a refund?

If you haven’t downloaded any single item from Elements then you can get refund for your subscription but please contact Elements support to get an official answer and help.

Okay, thank you very much for your answer. I have already contacted Elements support. I was told that the answer would be within 6 days

They may be some delays as well as the refund process may take up to 10 working days, as well