I been using envato for for few year
but my experience is getting worse and worse.
I bought 7-8 items in my account.
Recently i made mistake to buy theme and theme which never worked so i contacted the author absolutely no support from the author
we were opening pizza store and I can not just wait month for your author to get back to me.
After 4 weeks I ask him to issue refund nothing happened. I send email to envato nothing happen.
just like now i was trying to communicate to guy named Andie from customer service
he did not even ask me anything just demanding my account is locked and they are going to unlock it unless i pay 61usd
so you guys just holding my product as hostage.
As i am willing to buy better version of the software for pizza worth 199.00
so what is the problem.
I bought menu template for my business and now because you locked my account i was not able to used those account either.
is this is the way you should do business.
Honestly in canada customer service comes first. I called today your head office number 14 times no answer
so you guys do not answer email do not return phone call
what is we are going to do
I love to hear from the senior manager of Envato.
What is ethical about holding my downloads and purchases.
if you do not want my business refund my purchases
or unlock my account Please