withdraw problem

last month I requested a withdraw via PayPal I didn’t get any refunds and it kept saying withdraw is proceeding until it got send back to Envato, I made a withdraw via payoner didn’t get an email conformation for my request altho it has been more than 15 days since I made a withdraw request,is there something I made wrong?

If there’s a problem, you should get the money back to your Envato account. If you don’t see it, contact support

Withdrawals are processed on the 15th of each month, using the withdrawal details that were active on the last day of the previous month. So if you have Payoneer set as your chosen withdrawal method today, then your money will be sent to Payoneer on the 15th of September.

ok thank you