What happened to Envato???
I was not able to use it for several months due to my move from another country into a new one. Now I logon, to start working on my websites by downloading the latest versions.
And I wanted to buy a new license, so I checked my credit balance as I can remember I had around 45$ credit. Well I found them back, Envato took them away from me. Is this the new way in scamming longterm customers? I am member for 3 years now, I pay for a yearly Envato Elements subscription (full package) since membership here and then I get treated like this?
So I made my way to find the direct contact to Envato to get this resolved. But there is no help button, there is no way to contact them directly because of my account issue.
Can anyone help me with this? I cannot imagine Envato would confiscate money from their customers, that money doesn’t belong to them.
So maybe they do that because I was that long inactive? Safeguard it for me till I am back?
Anyone who can help with this please?