I just notice that my remaining $7 just disappeared and my account is now $0. Envato started stealing customers’ money?
I think, I have read somewhere, that you must spend your money in 12 months (in a year) after that the money will be “disappear”. Maybe I am wrong with this and someone will explain you better then me.
It’s correct. You can contact Envato support
Hi @boombaras. CocoBasic and ki-themes are correct - credits in your Envato Market account will expire 12 months after you last added funds to that account. If they expired recently, you may be able to get them reinstated by opening a Help ticket via the Envato Help & Support Center if you haven’t done so already.
You can find more information about this here:
Wow I was thinking of putting some money per month to build up by credit for when I need it, wont be doing this now
@LittleDesigneruk Adding month-by-month would still work, as the expiry date for your full Market credit balance will be reset for an additional 12 months, after any additional credit is added. If there’s still unused credit in your account a month before it is due to expire, you’ll also receive a reminder email giving the option to extend by a further 6 months.
However, we’re not a bank! If you’re planning to put a bit of money aside over a long period of time, saving it somewhere that potentially earns some interest is going to work better in the long run.
If you’re planning to put a bit of money aside over a long period of time, saving it somewhere that potentially earns some interest is going to work better in the long run
That’s good. But what client should do if he added some money to this account, purchased items, there are money left, and he simply doesn’t need new items now? You say Envato is not a bank and customer shouldn’t keep his money long here. So how can he get his funds back? Just checked, and there’s no option to withdraw money for buyers. New withdrawal section says client can withdraw $0, even if his balance is positive.
Can he at least transfer money to some author (as authors can withdraw their balance)?
Transferring money, much like storing it for extended periods, is not and should never be an option as it requires all sorts of further considerations and ‘bank-like’ functionality which is not only a huge investment and change for envato, but would almsot certainly result in changes/fees for authors and buyers alike.
It’s never been possible for buyers to withdraw any excess or unused credit at almost any level. (there are minimums for any author based on method of withdrawal etc.)
If clients for some reason allow their credit to expire then they can contact Envato who in most cases can reinstate it.
If they don’t need the additional funds, then they can buy the item directly rather than buying credits. There is a surcharge for doing so, but the option is there if they’re not going to need the extra.
I found this reply quite funny and informative. Cheers for the update
Hey guys. Please get in touch with Envato Help and Support for Payment related questions. They are the only ones that can help. I’m going to lock this thread up since it’s very old and keeps coming back to life.