Where are my support tickets

How do we know that our support requests are open with Envato? I sent one about 4 to 5 days ago (I know they say to wait 5 days), but they don’t send an automated email and there is no link I could find that has my opened tickets.

Hi!

You can view the list of the support tickets you’ve opened, here:

for Envato Market: https://help.market.envato.com/hc/en-us/requests

for Envato Elements: https://help.elements.envato.com/hc/en-us/requests

Thanks Hevada, that works. Can I please ask, how did you find that link? On my end, there is no link for “requests” anywhere that I could find.

:slight_smile: By observing the URL of the requesting a new ticket page: https://help.market.envato.com/hc/en-us/requests/new

If I cut the ‘new’ part from the url, I get the requests list.

This comes from years of experience with web applications, many applications have something similar :slight_smile: