What to do if the guy refuse to support his own code that I have bought!

#1

Hi,
I’m new here, I just bought a code here, and managed to make it work on my server,
But the android side is not working, I hired two android developers to make it barely work, the android app keep crashing no matter what,

In the comment section all customers complain about the same thing and he keep telling us to check our setup and it’s our fault!

I’m a web developer and hired two android developer just to make an android app work! what kind of code is that!

I just want a working android app! how I can solve that?

#2

Hi

Please open Help ticket and let them know. Envato support team will asist you.

Thanks

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#3

Thanks I just opened a ticket, can I ask for refund? I bought the code 2 days ago, but It doesn’t work and full of bugs, not only me saying that, even other customers, and sometime he respond on weird way, like “not my problem” “go ask trump” “I didn’t read you comment it’s too long and I don’t have time for you”
check this guy

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#4

Hi

If you are eligable to get a refund then you can request for refund. Can I Get A Refund is an explantion of the refund policy, requirements, process and a button linking to the request form.

Here is all the information about refunds:
Envato Market Refund Rules

Thanks

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