A sales reversal occurs when a purchase is reversed by the payment provider (eg. payment gateway or bank) through either a credit card or Paypal account. Reversals are enforced by the payment provider and actioned in accordance with their policies. As an author, your statement will be updated to reflect the reversed transaction.
A sales reversal is not a refund. A refund can only be processed by Envato, according to envato refund policies.
More info about Sales-Reversal & Market Earnings FAQs:
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