What do you use for Buyer Support?


#1

Hello Guys & Gals,

I know this has been asked before but not seeing anything recent regarding it (and new support policies here).

We’ve been using Vanilla Forums for our support for at least the last 2 years and interested in switching it out.

I’ve heard lots of people suggesting Ticksy, but honestly, I am more interested in something being self hosted.

I like the idea of the security being my responsibility, as well it’s maintenance and having more control over it.

What are you currently using for your support forums for handling buyer support when outside of the Marketplace? Also important and related is whether or not it has pre-existing support for the Envato API (especially expired support license checks). Or at least a walk-through on making it possible.

Do you have any suggestions or recommendations that we could check out?

Thanks in advance for any shared insight and thoughts!

Kind regards,
Bryce Wisekal


#2

Hey Bryce,

We had the same issue, having looked into Help Scout, Ticksy etc but wanting a self hosted solution. You know what they say, if you can’t find what you want, make it! So we created Quip Support which is a WordPress plugin for managing support. I don’t want to be all ‘salesy’ so feel free to check out our portfolio and message us if you have any questions about it.

Other than Quip Support, I think for self hosted solutions generally people stick to forums as most customers understand how they work and they are simple to set up. I’m sure there are plenty of other support solutions out there too found with a few Google searches.

Good Luck!


#3

Hello,

Thanks for sharing your insight and reference to your CodeCanyon item.

It definitely looks promising and potentially useful, but we do not run a WordPress website ourselves.

I was hoping for more of a “support forum” like feeling, verses a ticket system for our buyer support.

I do agree though with the old saying, “If you can’t find what you want, make it!” - I’m teetering on that boat!

We run a WHMCS driven website for all our business-related work and a separate forum for support.

I’d prefer to maintain a community-like support forum where others can see questions as it’s always helpful and beneficial to users to see others questions and responses. It often saves time on having to repeat oneself when answering a question that has been asked a hundred times before (which in this business, happens a lot). This is a primary reason I would like to maintain a forum-like community for our buyer support.

I’m also a big believer in being as transparent as possible.

Though if we were to go with a ticket-like system, chances are we’d develop something custom for WHMCS.

I do appreciate your time responding and the suggestions.

Kind regards,
Bryce Wisekal