What can I do if product I purchased doesn't work and support doesn't answer since 4 days

Envato Customers Web and Code
1

I have purchased one WP plugin, however it doesn’t work for me. I have contacted plugin author but he doesn’t answer me anymore since 4 days.

2

Hello!

It’s possible the author may have been out over the long weekend etc. Hopefully they’ll get back to you soon.

Thanks!