Updating Preview Videos..??


#1

I am having a little trouble updating a Preview video. I noticed it has changed…I am no longer put in a cue… Would my video be too large… 2mb/s setting? 14mb in total… All else was updated immediately, which is great. I probably missed a newsletter describing these changes. If someone from Envato could answer this, much appreciated.

A little frustrating… because people would get a different project from what the old preview shows…


#2

Check this out:

And yeah, there is a little problem with updating preview videos. They’re looking into it:


#3

great… thank you for the reply


#4

any ETA on that fix? thanks.


#5

Waiting 2 days!


#6

There was a small window of time where my items was Trending… it would have been great if I could have had my new preview video up by then to help with a sale or two… Now, no longer the case. Come on guys… you should have this worked out before you implement it. Should I remind you that you demand high standards from us authors. …


#7

Checking everyday since Friday… still no update. Any ETA on the fix? could you implement the old method in the meantime?.. thanks


#8

+1

My item in top new files and popular items, i think this will affect my sales too.


#9

Hi Ahmedd

out of frustration, I uploaded my video to Box.net… and put a link under my description.

You could put it up on YouTube and put a link… just a solution in the meantime.

Rob


#10

Trying to stall time by asking authors to submit a ticket is old news here.
However, you’d expect some estimation of when its going to be fixed, or an option to "Withdraw Trust"
Unfortunately. It’s not happening here.


#11

yes, the same… I did issue a ticket… and my answer was… “It seems to be working perfectly” :slight_smile: very frustrating!


#12

you mean, their answer was… :slight_smile:


#13

and mine was… :frowning:


#14

Just wondering how many more weeks and authors would it take them to admit they have a fault?


#15

no disrespect to the code writers… I am sure they are doing their best. Just that management should have made sure everything was working correctly before implementing.


#16

I opened a new ticket on 4 Jun, i think they don’t know what is going on.
He though i don’t know how to upload.


#17

Same issue, i update my template but the preview video still not updated, any suggestion :neutral_face:


#18

Welcome to the club!


#19

Hi All,

Thanks for your comments and raising of tickets, I have followed this up and can confirm we are still actively looking into resolving this issue.