for solving purchase code or item license issue will need to get support from the item author. They (author) are the right team to help. you can contact item author through item comments page or author profile page or best option is through item support page.
How to contact an author to get support or for any technical query:
If you are intending to close the store that your current theme license is activated, you should transfer the theme license to the new store.
Theme purchased from Shopify Theme store
If you purchased your theme from Shopify directly, you need to contact their support team to have the theme license transferred to the new store. It involves permanently shutting down your current store first and then transferring the license to your new store.
They will help you facilitate the whole process. Note that we verify proper licensing of themes while providing support, so you must have your theme license properly activated on your store before we can provide support or you can download the latest version of your theme.
hi Pawnaturals,
Transferring a Wookie Shopify Theme license to a new store typically involves contacting the theme developer or provider to request a license transfer. Follow their specific instructions for the process.
