Token Key API not loading

Hello I created Envato account and bought a theme from themeforest. Now theme needs token key to update and this envato tokent api is not loading the page after signing in.
It gives error 403
Image attached below

How to solve this issue?

please clear browser cache and cookies and try again. Also you can try with another browser. and try to create token directly from here:
Please make sure you set required Token permissions. It may prompt you to sign into your Envato account.

1 Like

Thank you for your prompt reply.

Yes, I have tried various ways from clearing the cache, tying different browsers, trying incognito mode on browsers and even singing in on different tab to Envato account and then opening the link you provided. But still the same issue.

any other ways I can fix this?


Sorry I can’t find your account (umairmushtaq) in envato market. Please open a Help ticket and let them know. Support team will check it for you and will assist you. Also you can see this detailed thread on what may be happening.




This is strange.
I bought a theme from theme forest yesterday and downloaded it. It worked fine.
Now I used this same username to login to

Then for a test, I used the Sign Forget user name method and received the same username via email from Envato. :slightly_smiling_face:

Now I can log in to the above Envato account page but not on Themeforest. After hitting sign in it doest not work.

Thank you for the form, I am surely writing to the help team.

Thank you

I have opened ticket at the Help Portal but it has been like 5 days, no one replied to it. Is there any way we can establish a quick connection with support team?

please keep patience they will reply as quickly they can. Also you can also Tweet them your ticket number at @envato_help to make the process fast.

1 Like

Thank you