There is no response more than 1 week after the refund is approved

Envato Customers Purchases and Subscriptions
#1

Hi,
I submitted a refund for the purchase of a theme and was approved by the Author. There it has been explained that 3-5 working days my funds will enter. But I have waited more than 7 days, but there is no information whatsoever.

Is there a delay? I have opened 2x tickets to explain this problem, but did not get any reply. I am afraid if disputing via PayPal will lock my account.

Hopefully I can find the best answer here!

#2

yes, your account can be locked. As you mentioned theme author has approved the refund then please wait for a while and the balance will be credited to your account. Please keep patience (weekend and holidays can cause delay).

Thanks

#3

Oh I understand. Thank you for your reply!

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