i buyed 2 mounts ago a theme file from themeforest ( i am customer 4 years ) i live many problem for install and report to thats to author, but they dont help me i send message envato help team but they dont help me, finnaly i dont want refund also i spend many time for create page last day i see incorrect identify theme key so they close my theme file features! omg can you believe that ? so now i payed but i havent theme file ! be careful friends envato isnt trustly company! see u
Reckon you could share your help ticket number? I can take a look into this and see what’s happened.