I am working with a theme from CodePassenger called GEO $49 plus extended customer support. I sent in a simple query 6/5/18. I received a request for login clarification, to which I responded immediately. I have never heard from them again. I have tried several times to contact the author again with no luck. I tried opening another ticket. Nothing. I tried asking ThemeForest customer support for help. Nothing. I now have a second question, which of course has not been answered. What can I do?
Please help.
Thank you!
Hi @pnichols. Do you have a reference number for your Envato Customer Support ticket(s)? I can check with that team to find out what’s happening.
I’ll also tag in @CodePassenger as they are active on these forums.
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Hi Ben! I’m sorry, I’ve looked everywhere and cannot locate any tickets.
The author responded to me via email.
Thanks!
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Hi Nicholas,
I was sick long time. I’m now feeling well and will give you reply soon,
Have a great day!
Cheers.
Hi, I hope you are ok! I wondered if you had passed away.
I have resolved some of the things I requested help for. I have 2 questions remaining.
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Is there any way to make the hero product image larger in the Geo Slider? See pic.
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Is there anyway to have the menu appear on open, before scroll? The lack of a menu scares clients, even though it shows up on scroll.
If you could help me answer these 2 questions, I have been waiting 6 weeks for your help. I’m sorry you were ill and hope you are feeling better.
Thank you!
Paula