I am working with a theme from CodePassenger called GEO $49 plus extended customer support. I sent in a simple query 6/5/18. I received a request for login clarification, to which I responded immediately. I have never heard from them again. I have tried several times to contact the author again with no luck. I tried opening another ticket. Nothing. I tried asking ThemeForest customer support for help. Nothing. I now have a second question, which of course has not been answered. What can I do?