Hello friends, my account was closed. I opened my account via e-mail with Envato. My account was closed yesterday right after I purchased the theme and made the payment. They opened my account, but the theme I purchased is not in my account. However, I had already made the payment before my account was closed, and I have my transaction receipt. What should I do?
If you were blocked but since have been reactivated, it’s likely that the purchase was cancelled and will be refunded which may take a few days
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Hi @ssdemirkanoglu,
Sorry to hear you’re having troubles with your download.
I can see your account is active in envato market. and I think it is your first purchase from envato market.
If it is your first purchase then envato has sent you an email to confirm your purchase. you have to confirm by clicking the link/button in that email. then you will see your item under your Downloads page.
If you didn’t receive the email then in your Downloads page there you will see a notification and a link to resend the confirmation link to your email. click on resend it will send email with confirmation link. so that you can confirm your email and your purchased will be ready to download.
Otherwise please open Help ticket and let them know. Envato Customer support team will be happy to assist you.
Thanks
No, my friend, that’s not the problem. The payment was deducted from my card, but when my account is active, the theme I purchased appears in the cart. It states that I need to pay again, but the payment has been deducted from my card.
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please open Help ticket 
and let them know. Envato Customer support team will be happy to assist you.