The support service from author doesn't response

Envato Authors Theme Authors
1

Hi there, I bought a WordPress theme which have support service form author. (Name removed)

I urgentelly need to be contacted from the author, what should I do if author doesn’t give me feedback? Since friday I have tried to contact the author with no answer.

Thank you for your help.
Federico

2

Hi,

I am sorry to hear about this, if you look to the comment section of the product it seems like the author does not reply anymore. I am afraid that the author has left (I can’t say 100% for sure). I will suggest to contact envato ( http://support.envato.com ) and let them know about this.

Hope this will help you out.

3

Did you send them an email or just use the comments section? That is what is listed as their method for support.

4

Thankyou for help.

II sent an email to the Help center. Usually how long time they take to respond?

I tried to contact the author from the support page, and also by adding a comment to the Item.