I bought a wordpress theme on themeforest and actually I can’t contact the author. His zendesk is expired years ago, he does not reply to email and also the comment section looks abandoned.
In documentation he say to contact him by email for updating to new major release, but he does not reply at all (almost month passed). My support is expired and I am willing to renew, but I do not want to buy support before his feedback.
Does anyone experience the same situation? Do you know if Envato offers dispute services? (the theme is still available on the store).