Temporarily held for review taking too long?

Hi, I just want to ask if it’s normal that the temporary holding of items for further review takes longer than 7 days? Our recent item is currently held because it cannot run on laravel valet which we think is not required, we have our own mvc framework and it will not work on valet without a custom driver: https://laravel.com/docs/7.x/valet#custom-valet-drivers

Is laravel valet compatibility required to all php scripts? Almost 4 years on codecanyon and this is the first time we encountered this submission issue.

Please wait you will get review result email soon.

Already checked that page a hundred times, it says up to 7 days for a complex issue, ours isn’t.

It feels like the reviewers are not taking submissions seriously :upside_down_face: