System locked my account and it is impossible to contact to a customer representive!

I was trying to buy a plugin with my credit card and suddenly the system locked my account for no reason. I have been trying to contact support but no one return my emails. They dont answer the phone calls. They dont reply the tickets!
How the hack can I contact to a customer service?
It is ridiculous that you are locking the accounts with no reason and don’t give any support!
I can not access my previous purchases now!

The only way is through the ticket system but be aware that opening multiple tickets will only delay the process further.

Envato Market Help and Support

This is very inconvenient!
I really need to talk to someone @ENVATO ! One of the representative sent a reply to my ticket that he solved my problem, but actually he DID NOT!


Harry Frankfurt (Market)
Oct 2, 2023, 12:51 GMT+11
Hi again,
Thanks for your patience while we’ve been working on this for you.
It looks like your account was locked as a security precaution. I’ve fixed this up for you, so you should be good to go.
Apologies for the inconvenience. Let me know if there is anything else I can help you with.
Kind regards,
Envato Market Help Team

Just reply to the ticket that you’re still unable to access your account.

I Have Live Websites Linked To My Account And Since Your System Locked my account, My Live Websites Theme Licenses Are Not Working! I Need Urgent Help To Unlock My Account!