Sue Envato?

Hello to you all. I come here with a doubt (more than a complain actually)

It has been 5 months since my last approved project on Videohive. Since then I have made 5 more projects, all of them rejected. I am at envato since 2011.

After my second rejection I made a complain to envato asking for more info but never received an answer. My third project was then soft rejected were they asked for some changes, I spent a week making those changes and then it got Hard Rejected. I then opened a forum thread to complain about it feeling I wasn’t treated fairly and My Post was deleted by the envato team.

I then uploaded another project a month latter that got rejected. Some weeks ago I uploaded a Christmas Project and once again I got a Hard Rejection stating “Unfortunately this item does not meet our quality requirements and cannot be accepted at this time.”. They also said they are receiving a lot of Christmas Project and mine wasn’t has good as the others.

Then I ask a friend of mine (A best Seller at envato) to upload my project on his name as if it was his project, changing only the title of it… and… the project was accepted

The Question is: How can the same project be rejected to me and accepted by a best seller? I just can’t understand this way of dealing with us authors and I ask myself if I am being treat fairly compare to better sellers. I feel shattered by this. I was talking about all this to a lawyer friend of mine today (just talking to a friend) and he actually said that, with all this proofs and If I even added, for example, my sexual orientation to it, I could sue envato for discrimination. But this is something I won’t do because first I don’t want to waste my time with it and also I still believe envato team is fair to all his authors.

I was just trying to understand why something like this would ever happen.

Again I tried to contact envato about this situation but never received any reply. And that’s why I am writing it down here. And probably will get a blocked Threat again.

Kind Regards,

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Maybe was reviewed by another person?

Yeah I also though about that. But then a question comes to mind… What are the quality standards they all talk about?

Shouldn’t it be quality standards for all and not for each reviewer?

Maybe it’s about tastes?

I think I can understand you. Since my item was rejected today. After 10 days of wait, I received letter:

"Thanks for your submission.

After completing our review, we’ve determined that ‘Splash Maker plugin for WordPress’ isn’t at the quality standard needed to continue forward with the review process on CodeCanyon. As the submission is too far off the standards we require, you’ll be unable to re-submit on this occasion.

If you need some help meeting our submission requirements, be sure to take advantage of Envato Tuts+ tutorials, ask for feedback from your helpful community, and check out our support article.

We’d love for you to continue honing your craft and look forward to what you can come up with next time.

Envato Market Team"

I reviewed files at my item again, and thought “What exactly I should to change?” In this case sign “Regards” in that letter looks like a mockery. Looking for a traffic of my support site for this item, I even can say, that “reviewing person” even did not visit a demo or anything. Otherwise he(she) could at least make a hint what is a problem.

So and should we be reviewed by one reviewer taste or for the community taste?

If you are saying is true then I lost the chance to have a great selling project on the market based on one person’s taste and not standard requirements for it to be approved. Then, someone with a different taste approved the same project from another seller and he can now make a great amount of money with that same rejected project (as an example of course because me and my friend have made an outside deal about this of course)

Should we then be reviewed on one individual’s taste?

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That certainly sounds odd. I just don’t see how they could accept it under someone else’s name. You should contact them about exactly this and say what’s happened.

How to comment something without links ?

this is Forum not “Envato”

Please guide me what points should I keep in mind for my next project.

I really feel sad after receiving hard rejection on my designed and well organized project by videohieve team, here you guys can check preview.

User friendly organized folders, can check below:

They sends me this comments below, please guide me whats I made wrong it.

"Thank you for taking the time to submit your item. Unfortunately this item does not meet our quality requirements and cannot be accepted at this time.

The item does not meet our minimum design, animation, and technical requirements. We strive to accept professional quality projects, and unfortunately this submission doesn’t quite meet that criteria.

When reviewing projects, in addition to overall quality of design and execution, we take into consideration the flexibility, usefulness, appeal to a broader audience and broadcast readiness of the file. Unfortunately we don’t feel as though this project meets the standards we have set for these criteria.

We look forward to seeing more of your work."

I don’t know enough about video to comment on your work but I can assure that there is no conspiracy to punish anyone submitting files.

If they are up to and above par then they will be approved.

The only logical explanation for what happened when your friend submitted is because it must have been a different reviewer who decided it was good enough.

So you agreed that videohive quality control it is not about quality by itself, but about reviewer’s mood, tastes and author luck?

I agree there’s a level of subjectivity involved yes. All I am saying is that it is not personally against any one.

Reviewers are picked very carefully there has to be some point at which someone has to make a call on approval. There is no set of guidelines or requirements which could definitely state approval or rejection in a creative space where every single item is different in some way or another.

i got Very few rejections since the begining. What it matters is howmuch it is useful to buyers.
Lots of buyers will buy the projects based on faith of authors based on old purchases from the same authors
even though its upto mark. All you need to gain buyers and maintain quality so buyers stick with your project purchases

My advice only for upcoming authors is make templates targetting on those type of projects that will be accepted by buyers too. not on the popular category if you are new author. for example i got a recent rejection corporate slideshow
even though my work is great but it was not accepted because there is lots of competition and reviewers only accept those projects that brings new to table on that category.

Envato does not show ill or will to anyone until you do something wrong to market(like copyright issues)
Try to target those categories which have few projects

Different reviewers.

There are absolutely quality standards that the reviewers work against, but at the end of the day we’re dealing with creative products and there’s guaranteed to be a margin for subjectivity.

Lawyers, always looking for the angles! Unless they’ve recently added a new dropdow field on the upload form, then I’m assuming the reviewers had no way to know your sexual orientation?

But still, I think the best analogy I can think of is certain disciplines within the Olympics. Or any other sport that doesnt rely on exact distances, weights, goals or times etc. They probably have very strict scoring criteria when it comes to ice skating… but you still get reviewers giving different scores. They’re usually pretty close though, and that’s probably exactly what happened here… you just missed out on the scoring by one reviewer and you just made it through by he other.

The standards will be set, and taught, and I’m sure training and guidelines are provided… but you’ve still got individual, biological, humanoid lifeforms; who have to interpret those guidelines to the best of their abilities. As such, there’s always going to be variance.

Sorry man. They have rejected some of my music tracks on Audio Jungle that i thought my best. I felt pain for a while. But we are just human. One love this and another one love that. And they have ton of tracks and projects to preview, so i think sometime they made the mistakes. Hope you have better sale.

Having an inhouse team of reviewers can solve this subjectivity issue.

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