I’ve sent the guy a message. Thought he might have been feeling a bit stressed, all the emails based on incorrect assumptions and the like…
I’m an author over on Envato, specifically VideoHive…
By now you’ve probably been contacted a few times regarding the service you provide, there’s quite a heated discussion on the forums! Although I’m not a member of staff and I don’t work for Envato, I just wanted to clarify that there is absolutely nothing wrong with what you are doing. I’m sure you know that anyway, or you wouldn’t be doing what you are doing!
Customising templates for your clients, changing the names of items, not linking to the original item on GraphicRiver, and charging whatever you want for customisation are all allowed by the standard Envato license. It seems that a lot of the people complaining, either are upset they didn’t have the foresight to make their own customisation service website, or don’t quite understand the terms of the license.
Anyway, just wanted to get in touch. In a sea of negativity, I thought it would be nice to hear from somebody that is on your side, supports what you are doing and has bothered to read and understand the user license! As long as you’re buying a license every time somebody orders a customisation, then you’re generating sales for each of the authors that are complaining. They should be thanking you really, I only wish I had poster/flyer templates that you could use!