Buy a software of $ 2000 (two thousand) usd and the seller DISAPPEARED!
Your software does not work and I require your support, but reimbursement, but it disappeared from everything!
When did you buy this? Has the author account closed or just items removed?
Depending on the details you should contact envato Envato Market Help and Support
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This was a few days ago, everything from the author was deleted, at least that’s what I see 
It could be temporary but if it was that recent then it’s definitely worth following the link above to talk to support
So was the issue resolved? Did you get your money back?