Hi, been some time
I am sure this was raised a few times, but what is happening with Envato elite support, has the respect towards authors gone (in this example power elite authors) to the dumpster?
I raised a question regarding the ThemeForest search. One of our themes that has the best sales in its niche was always on the 1st page in 1st place.
A couple of months ago our sales plummeted, at that time of a year it goes down about 5 to 12% max, now it went down more than 35%.
And after a while, we noticed a few of our themes ranking badly on the Envato search. Now we do not have the compliant badge and we thought well we have to do it, but then we noticed few competitor themes that do not have it and have much lower sales, lower ratings, almost same tags, same categories, and bad descriptions, ranking in top 10.
These themes were always below ours far below. And ours wasn’t even on the 1st. page. (with a few tweaks that I saw some authors exploting we got back on the 1st page but not very high).
I sad, well, let’s contact Envato elite support to see what’s going on. First, we got a generic copy-paste answer telling us to recheck our description, tags, etc. It was a bit insulting but hey, the envato attitude towards authors is at a low stage anyway. Then I explained again and gave examples. And after some time passed again a repeated generic answer. Then I replied a bit harsher and got an answer to give them examples (which I already gave in 2 emails previously, which nedles to say is time-consuming and disrespectful )
After that, I got a mail that, it got forwarded onwards.
Now I got again a semi-generic answer, without examing my mails that, saying we do not have the compliant badge. And yet again I sent examples of themes that are far inferior to ours and have much better ranks, as I said even 2nd place.
First, clean up the basics towards authors before going into something like diversity lecturing.
- Algorithm is flawed
- Support towards authors is disrespectful utterly bad!
P.S.: there are some bright examples of support being great Just felt the need to mention that despite my furry