Hello. On April 25, I wrote a request for a refund for the purchased theme. We received a notification that the refund was approved. The purchased theme and reviews will disappear from downloads, and the money will be credited to your account. It took 8 days, but the money did not appear. The theme for downloading is still displayed in aaccount. Our correspondence is only available via the link you sent me earlier. Please help us resolve the issue with the return of co-payments. I want to buy another theme, since this one takes a very long time to load and the inventory item suits me.
the refund process can take areound 7 business days after the refund request approved. please wait hope you will get the refund money soon.