The theme I purchased has an infinite loading problem, but when I changed to Shopify’s free theme, this problem did not occur. I tried to find support from the author, but found that there is no support. I hope there is a kind person who can help me see how to solve this problem. Thank you very much.
If the author doesn’t offer support for the item, you may need to hire a developer. You can reach out to @ki-themes to see if he’s interested in the job.
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In case of interest for custom/paid work, you can contact me.
I’d be happy to help you on this project.