I purchased the Purity theme over the weekend with 1 year support. The Purity theme is horrible. Constantly crashes. Not Wordpress 5.5 compatible and the slider vanished. Not receiving any help or even a response from the author. How can i get a refund ? I am very angry Themeforest no longer even has a support email account. This is very very bad. I want to purchase the Shopwise theme which looks much better but have zero intention of giving Themeforest anymore money until i recieve a responce and refund from the Purity theme.
You can request a refund here. : http://themeforest.net/refund_requests/new
To Contact Envato/Themeforest : https://help.market.envato.com/hc/en-us/requests/new
Before you ask for a refund from an author
If you have purchased an item from “Web Themes and Templates” or “Code” category on Envato Market and you are experiencing a technical issue with the item we recommend that you contact the author of that item and seek assistance. Often they’ll be able to help to troubleshoot your problem.