Poor support by the author, how to ask for a refund from envato?

I had purchased Beautico opencart theme and the support and documentation provided by the author sucks. It is so bad that I feel why did I come to themeforest to buy the theme because themeforest doesn’t have an escalation mechanism. I purchase stuff from this site because I trust themeforest and not some random author. Can someone please help me?

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Helpful article about you deserve refund or not.

New Refund Request

Still any question you can get in touch with Envato support team they would like to assist you.