Refund Requests - Getting Envato Involved

Hello, If it’s been 5 days since I put in a Refund Request…how do you get the Envato customer support involved?

Do you just try to contact them?

Thank you!

Hi @allielopez,

How do refunds work?


Thank you, so what happens if the author doesn’t reply to the request?

We have been back and forth now about 7-8 messages with no solution. Is there a way to escalate it?

6 posts were split to a new topic: Elements subscription refund