Refund Request for Item Not Downloaded

Envato Customers Purchases and Subscriptions
1

I just mistakenly re-purchased a WordPress plugin that I had already purchased a while back. Somehow, it was stuck in my cart. I meant to purchase something else, but wasn’t paying proper attention. I have not downloaded this plugin.

The “Envato Market Refund Rules” state that, for a refund, I need to contact the author and that I need to provide the author with the “purchase code.” I did that. The author responded that I should “kindly raise the refund request with Envato.” How do I do that?

I’ve spent some time searching, but I can find no way to contact Envato direclty, other than through this forum. So how do I “raise the refund request with Envato.”

Advice appreciated.

2

You can use this link:
https://themeforest.net/refund_requests/new

4

Thanks, @baileyherbert , I submitted my request via the refund_request link. The acknowledgement message said: “Your request for a refund has been sent to the author of this item.”

I hope I’m not just going in circles.

5

Indeed, refund requests go to authors for approval.

However, authors aren’t actually able to issue refunds entirely on their own. They need you to open a refund request from that page first, which is why the author couldn’t help you initially.

6

Thanks once more, @baileyherbert . I find this site quite a labyrinth, between Envato, Theme Forest, and Code Canyon. Not easy to navigate for those who don’t visit regularly.

In any event, I wonder if these two pages might be somehow cross-linked:

Would make things a lot easier for users, it seems to me.