bought the wrong plugin

I brought a plugin and notice I bought the wrong plugin but I have not download and which to change and the plugin I need

What can I do

the Author is not reply to my message

Request a refund but you may not get a respond if the author is away.
You can additionally contact Envato support for the help regarding to the refund

you are eligible to get a refund just send a refund request to the author.
But in the mean time if you already downloaded then you may not eligible to get a refund.

I have not downloaded the plugin but Can you be of help to me. my username is henrynkwah10 and the plugin url is Wapppress builds Android Mobile App for any WordPress website by wapppress

I have not get the author reply

Follow the link (above) and wait for 2-5 days for the author’s respond. Meanwhile, you can create a support ticket and request “credit” for the amount to be transferred to your account.

Be patient. It’s not gonna be solved within a day or two.