Refund for an item that was still in my basket

[kimdevogelaer]

Hi guys, I bought a plugin yesterday but noticed afterwards that I also payed for another plugin that was still in my basket (which is weird as a bought it last week). I would like to get a refund but I seem to be going in circles on this one. Is their someone who can help?

[unlockdesign]

my basket (which is weird as a bought it last week). I would like to get a refund but I seem to be going in circles

Hi,

Thanks for asking your question at Envato Forum.

This is Envato Customer Refund Policy

Refund Policy for Customers | CodeCanyon

This is New refund request sending link:
https://codecanyon.net/refund_requests/new

Still have any question open a Envato help ticket from Here

Thanks

[mgscoder]

I would like to get a refund but I seem to be going in circles on this one. Is their someone who can help

Hi @kimdevogelaer

The best practise would be please contact Plugin Author first and mentioned them what is going wrong with you and ask them how they can short out this.

How to contact an author

If Author don’t cooperate with you for your legal demand then you can request refund if meet refund policy Envato Market Refund Rules

Thanks